BUILD A STRONGER AGENCY
Smarter Hiring
Proven Sales Systems
Top Tier Coaching
We help agents grow their teams, train their staff, and scale their sales - all in one place
WHAT WE OFFER
"Using these business planning tools and the Insurance 360 talk path completely transformed how we approach client conversations. It streamlined our process, uncovered key coverage gaps, and ultimately helped us provide better protection for our customers. Thanks to this system, we not only improved efficiency but also saw a significant boost in our sales. Finishing as the BEST IN COMPANY for Allstate was a direct result of implementing these strategies!"
Angela Warmath
Agency Owner Texas
"The best thing about using ICU’s hiring services has been the results. Tasha at ICU has consistently put well qualified, quality candidates in front of me, many of which are still with my agency today. I’ve worked with other recruiters in the past, and none have come close to providing either the quality or quantity of candidates as ICU"
Jim Thompson
Agency Owner Washington
"After 25 years as a struggling Tier 1 Allstate agent, I was drowning in underperformance and feared termination. Then I found Innercircle University. Michael helped me understand my agency metrics, set realistic goals, and guided me to hire qualified staff—something I never thought I could do. Three years later, my agency has grown to Tier 2, morale is at an all-time high, and my earnings have hit levels I never imagined. Innercircle didn’t just save my agency—they helped me thrive"
Greg Robinson
Agency Owner Nevada
"Tasha is always straight forward and makes sure she looks out for our agency’s best interests. She sends over as many details as she can on each candidate and will make sure to look for candidates that would be ideal for us. I think all agencies would benefit from ICU’s services regardless of size."
Eddie Paredes
Sales Manager - Jason Herbers Agency - Illinois
"Working with Michael through Inner Circle University has been a game-changer for our agency. He brings an incredible energy to every interaction—he’s knowledgeable, fun, and consistently positive, which makes him not just a great coach but a true partner in our success. One of the most impactful aspects of Michael’s coaching is how he keeps our team focused and accountable. Through weekly accountability meetings and targeted training—like role-playing our sales talk path—he helps ensure our staff stays aligned with the behaviors that drive results. His focus on both leading and lagging indicators has brought much-needed clarity to our performance goals. Thanks to Michael’s guidance, we were able to hit a 2.0 bonus last year—an accomplishment that wouldn’t have been possible without his support. If you're looking for someone to help your team stay on track, improve performance, and grow your business, Michael and Inner Circle University are the real deal."
Neil Wohrley
Agency Manager Colorado
"Tasha truly listens and delivers candidates that match exactly what you’re looking for. ICU handles the heavy lifting - ads, screening, and filtering - so I can focus on hiring, not hunting. They know what agents need and adapt as those needs evolve. It’s smarter than hiring in-house and delivers real results. Highly recommend!"
Ryan WIlkinson
General Manager for Kevin Calder Agency Illinois
"The Hilda Thompson Insurance Agency began over 35 years ago with Allstate Insurnace Company. I've had the incredible privilege of being mentored by Inner Circle University and the experience has been truly transformative. Their guidance, patience, and genuine passion for helping me grow and understand my business. My business and personal growth has been impacted with the mentored relationship Inner Circle University. Michael Hass has the unique ability to listen deeply, ask thoughtful questions. Also, provide constructive feedback that is both encouraging and actionable. What I most appreciate most is the consistency and commitment. Michael Hass always shows up with a positive attitude and a wealth of knowledge to share. Thanks to Inner Circle University mentorship, I've gained clarity, confidence and a clear sense of direction to operate my agency. I'm deeply grateful for Inner Circle University support and highly recommend Michael Hass. "
Hilda Thompson
Agency Owner Illinois
"The best thing about using ICU’s Hiring Services is the precision with which it finds viable candidates. I’ve used the “cattle call” type of recruiter, and it doesn’t come close to screening candidates like ICU does. When I get a notification from Tasha, I know there’s a serious candidate to pursue."
Martin Coleman
Agency Owner Texas
Meet Our Team
Founder & Certified Business Coach
Michael Hass is a seasoned insurance professional and dynamic business coach with over 20 years of experience building and leading high-performing agencies. After growing one of the top-ranked agencies in the country, Michael discovered the transformative power of coaching—and turned that passion into Inner Circle University.
He now dedicates his career to helping insurance agents create businesses that are not only profitable, but also purposeful. Michael’s unique approach blends proven systems with a deep understanding of agency culture, empowering teams to grow sustainably and serve their communities with excellence.
Why I Do This:
“I’m driven to help agents build careers they’re proud of—agencies that run efficiently, retain top talent, and deliver real value to clients.”
Director of Hiring & Business Development
Tasha Mills brings a strategic and people-centered approach to hiring in the insurance industry. With a background that spans marketing, customer experience, and operations, she leads ICU’s recruiting division with a keen eye for culture fit and long-term success.
Her strength lies in understanding what makes an agency thrive—not just from a talent perspective, but from an overall growth standpoint. Tasha partners closely with agency owners to attract, screen, and secure high-caliber candidates who align with their mission and values.
Why I Do This:
“I love connecting great people with great agencies. When the right hire walks through the door, everything changes—for the better.”
Recruiting Specialist
Shawna brings a strategic, client-centric approach to talent acquisition and operations across multiple sectors. With 25 years of experience in customer service and a strong background in organizational leadership, she excels at aligning talent strategies with business goals to foster growth and operational excellence.
Her expertise lies in understanding the intricacies of organizational dynamics - whether within the insurance industry, financial services, or legal sectors - and translating those insights into effective recruiting. She partners closely with organizations to attract top-tier talent, streamline operations, and ensure compliance, all while upholding the highest standards of integrity and service.
Why I Do This:
“I am passionate about connecting talented people with organizations where they can thrive. Seeing that perfect fit come together - it's what drives me every day to deliver measurable results and support sustainable growth.”
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